Digital delivery platforms are becoming increasingly important to Nigerian small and medium-sized businesses (SMBs), with a new study by inDrive revealing that business owners fulfil an average of 86% of their monthly orders through apps.
The development highlights the growing role of technology in helping businesses manage deliveries, meet customer expectations and improve logistics operations.
According to inDrive, businesses in sectors such as fashion, cosmetics, food and pharmaceuticals are increasingly relying on digital platforms to coordinate deliveries and provide better customer service.
Follow PenTalk News
Get breaking news, important updates and the latest stories directly on your phone.
How inDrive.Couriers Supports Nigerian Businesses
Through its inDrive.Couriers service, the company provides merchants with options for arranging same-day deliveries using motorcycles or cars.
The platform allows business owners to propose their preferred delivery prices and choose verified couriers based on ratings and available transport options.
It also provides real-time tracking, enabling merchants to monitor parcels from collection to delivery and keep customers updated on the progress of their orders.
These features are designed to give businesses greater control over their logistics while helping them manage delivery costs and timing.
inDrive Highlights Flexibility for Small Businesses
Timothy Oladimeji, Country Manager of inDrive Nigeria, said the service gives merchants more flexibility in managing deliveries without requiring lengthy contracts with logistics companies.
He explained that the app’s features could help business owners coordinate orders more efficiently, spend less time following up on deliveries and focus more on sales and customer relationships.
“Small and medium-sized businesses need delivery solutions that are convenient, affordable, and flexible enough to meet their day-to-day needs. With inDrive.Couriers, we are making it easier for businesses to arrange deliveries on their terms, manage costs and maintain visibility over their orders. Our goal is to give entrepreneurs more control over their delivery operations so they can focus on serving customers and growing their businesses,” he said.
Parcel Protection of Up to ₦50,000
Beyond delivery arrangements and tracking, inDrive.Couriers offers free parcel coverage in Nigeria to provide additional protection for merchants sending goods to customers.
According to the company, eligible orders are covered for reimbursement of up to ₦50,000 if a parcel is lost or damaged during transit.
The coverage applies automatically at no additional cost, giving businesses an added layer of protection when fulfilling customer orders.
As Nigerian small businesses continue to adopt digital tools to manage daily operations, services that combine flexible pricing, delivery tracking and parcel protection could help merchants address some of the logistical challenges associated with serving customers.
