FirstBank has dismissed a viral WhatsApp voice message claiming that its FirstMobile banking application has been compromised, assuring customers that the platform remains secure, fully operational and backed by robust cybersecurity measures.
The bank said FirstMobile remains secure and fully operational, backed by robust information security infrastructure and cybersecurity measures designed to protect customers and their transactions.
According to FirstBank, it continues to invest in world-class technology and cybersecurity protocols to maintain high standards of resilience, reliability and security across its digital banking channels.
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The bank reassured customers and other stakeholders that their funds remain safe and that FirstMobile, alongside its other digital channels, continues to operate securely.
FirstBank urged customers and the public to disregard the circulating message and avoid sharing unverified information that could cause unnecessary concern.
The bank advised customers to rely only on its verified communication channels for accurate and official updates regarding its services.
