A long-time customer of CDcare has shared a troubling experience that raises serious questions about the company’s approach to debt collection, customer privacy, and professional conduct.
The customer, who has purchased more than 20 items from CDcare since 2023, was on a 3-month installment plan for a laptop purchased in December 2025, with the final payment due February 27, 2026. Despite being in active communication with CDcare agents about payment delays and offering solutions, including paying with interest at the end of the month or allowing CDcare to collect the laptop, the company allegedly failed to respond.
The situation escalated on March 28, 2026, when a CDcare agent reportedly showed up at the customer’s home unannounced. The agent involved the landlord, the cleaner, and a neighbor in the process, disclosing sensitive debt information without prior notice. This occurred despite CDcare’s own Terms and Conditions, which require formal contact via email or phone before any physical visit.
The customer states that CDcare’s representatives misrepresented the situation to the landlord, claiming they had tried multiple times to reach them with no response, a claim the customer disputes with screenshots proving continuous communication.
Read the customer’s full post on X below:
@CDcareNG Just because you have my address does not give you the right to show up at my house unannounced or involve my landlord, the cleaner and my neighbour.
This is unprofessional, invasive, and completely unacceptable.
I’ve been a consistent customer of CDcare since 2023… pic.twitter.com/kf9IBtukj9
— cupcake (@Viznelson) March 30, 2026
“This is unprofessional, invasive, and completely unacceptable,” the customer wrote on Twitter. “Not only did they come to my home without notice, they disclosed my personal information to people who should not have it. My housing situation is now at risk because of this.”
The customer also highlights repeated product failures and long-term loyalty, noting multiple purchases of items like earbuds, a fan, a yam pounder, and an influencer light, some of which failed within six months. Despite these issues, the customer maintained a reasonable approach and never caused a scene in-store.
As a result of the incident, the customer is filing formal complaints with the Federal Competition and Consumer Protection Commission (FCCPC) and the National Information Technology Development Agency (NITDA) for breaches under the FCCPA 2018 and Nigeria’s Data Protection Regulation 2019.
While the customer acknowledges that CDcare has the right to collect payments, the approach taken, showing up unannounced, violating privacy policies, and spreading misinformation, has been widely condemned as overreach and a violation of trust.
This case underscores the need for companies like CDcare to adhere strictly to their own policies and respect customer privacy, especially when dealing with financial matters. Professional debt collection should never put a customer’s safety or housing at risk.
Photos the customer shared on his X account:
